Humbli Whitepaper – The Invisible Dropout: Findings from the Financial Hardship Accessibility Index (HAI)
- May 13
- 1 min read
For most customers, the first practical step in seeking financial hardship assistance is to visit their lender's website. The quality of what they find there shapes whether they engage with the lender's hardship process at all. This whitepaper presents an empirical review of how the Australian lending sector is performing on website-based hardship communication.
Download the whitepaper below.