Advancing standards of care through shared learning
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The Global Forum for Financial Hardship Professionals is a practitioner-led community convened by Humbli to strengthen how financial difficulty is understood, measured, and supported across jurisdictions
It connects leaders working across policy, system design, and frontline delivery to share real-world insight, explore emerging challenges, and advance best practice in customer care.
Principles that enable open, high-value discussion:
Psychological safety and professional confidentiality
Evidence-informed thinking grounded in real practice
Non-extractive engagement, with no use of participant input without consent
A collective focus on lifting standards across the system
Forum participants gain:
Curated insights on global best practice
Briefings on emerging themes and regulatory expectations
Peer dialogue on lived operational challenges
Invitations to exclusive roundtable discussions
Psychological safety and professional confidentiality
Evidence-informed thinking grounded in real practice
Non-extractive engagement, with no use of participant input without consent
A collective focus on lifting standards across the system
Curated insights on global best practice
Briefings on emerging themes and regulatory expectations
Peer dialogue on lived operational challenges
Invitations to exclusive roundtable discussions
The Forum
Join the community
The Forum is open to people working across the financial difficulty and customer support ecosystem, including those shaping policy, designing systems, and delivering care in practice.
To request to join the Global Forum for Financial Hardship Professionals complete the form.
Request to join
Enabling informed action that holds up under stress.
Helping customers understand consequences and trade-offs
Explaining options clearly, without overwhelming or alarming
Making support visible, clear, non-judgemental and accessible
Designed for moments of pressure
Under financial stress, cognitive capacity is constrained, making it harder for people to process information, weigh options, and act confidently.
Humbli’s evidence-informed approach combines nano learning, behavioural science, and interactive media to break critical information down into brief, digestible insights.
Humbli creates best practice customer engagement content for the real world.
Designed for moments of pressure
Under financial stress, cognitive capacity is constrained, making it harder for people to process information, weigh options, and act confidently.
Humbli’s evidence-informed approach combines nano learning, behavioural science, and interactive media to break critical information down into brief, digestible insights.
We focus on:
Making support visible, clear, non-judgemental and accessible
Explaining options clearly, without overwhelming or alarming
Helping customers understand consequences and trade-offs
Enabling informed action that holds up under stress.
Humbli creates best practice customer engagement content for the real world.
Designed for moments of pressure
Under financial stress, cognitive capacity is constrained, making it harder for people to process information, weigh options, and act confidently.
Humbli’s evidence-informed approach combines nano learning, behavioural science, and interactive media to break critical information down into brief, digestible insights.