Advancing standards of care through shared learning
Shared learning accelerates what works, improving outcomes for customers in financial difficulty.
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The Global Forum for Financial Hardship Professionals is a practitioner-led community convened by Humbli to strengthen how financial difficulty is understood, measured, and supported across jurisdictions.
It connects leaders working across policy, system design, and frontline delivery to share real-world insight, explore emerging challenges, and advance best practice in customer care.
Principles that enable open, high-value discussion:
Psychological safety and professional confidentiality.
Evidence-informed thinking grounded in real practice.
Non-extractive engagement, with no use of participant input without consent.
A collective focus on lifting standards across the system.
Forum participants gain:
Curated insights on global best practice.
Briefings on emerging themes and regulatory expectations.
Peer dialogue on lived operational challenges.
Invitations to exclusive roundtable discussions.
Community of Practice
Join the community
The Forum is open to people working across the financial difficulty and customer support ecosystem, including those shaping policy, designing systems, and delivering care in practice.
To request to join the Global Forum for Financial Hardship Professionals complete the form.